I am on my way to the Airport and trying to call you to
confirm my final Meet arrangements with the Meet and Greet Team.
Please check your booking confirmation and underneath the arrival procedure there is a
telephone number for the Meet and Greet provider that you have booked.
Airport Parking Spot are a Booking Agent and will not be meeting you.
What happens if we return early?
Please contact the Car Park or Meet and Greet provider to inform them of your early return.
Refunds cannot made for part or unused stays. The car park contact details are on your booking
What do I do if I want to cancel my booking?
Please contact our Customer Service Team on 020 7096 9116 or email firstname.lastname@example.org to request
a cancellation (Office hours only - Monday - Friday 09.00 Am to 5.00 Pm). Please note that cancellation requests can
only be accepted within office hours and are subject to our notice periods (see Terms and Conditions).
Cancellation is not applicable to Non-Cancellable and/or Non-Amendable products.
What is a Refund Notice Period?
All services: 72 Hours notice prior to departure must be given. Unless you purchased the Cancellation Cover.
Any clients booking where they have not complied with on screen booking requirements
(e.g. phone for availability etc.) and who have been unable to park will not be subject to a refund.
Booking Fees and SMS/MMS charges are non-refundable. No refund is available for unused part stays.
Please refer to our terms and conditions
How do I get from the car park to the Airport and back again?
All of the car parks have a courtesy shuttle available to clients to take you to and from the airport.
This is a free service integrated in the price of your booking.
What time should I arrive at the car park?
Please check your flight details and allow enough time to arrive prior to Check-In.
Do I need to leave my car keys?
This would depend on the Car Parking product you have booked, please check the More Info on the website
prior to booking and the Important Info on your Booking Confirmation. If you are unsure prior to booking please
call our Customer Service Team on 020 7096 9116.
Our prices are up to 60% cheaper than the gate price so you will make a huge saving by booking in advance.
You also have the peace of mind that a space is reserved for you to make sure the start of your holiday
Can I pay on arrival?
As Airport Parking Spot is a pre-booking agency, all Customers are required to pay in advance for their Airport Parking.
How long will I have to wait for the shuttle bus?
This would depend on the Park and Ride product you have booked. Some of the shuttles run on
a continuous loop, others run on demand. Waiting times vary but should never be longer than 20 minutes.
I need to change my vehicle details
If you are amending these details up to 72 hours prior to your arrival date then please advise us and
we will update your booking and inform the Car Park. If you are amending these details within the final 72 hours
then please check the arrival procedure on your booking confirmation and advise the Car Park
or Meet and Greet Team on your arrival..
How secure are the car parks?
Look for the Park Mark award. By choosing a Park Mark Safer Parking facility you will enjoy
the following benefits (1) the car park has been inspected by a specially trained Police Officer
(2) uses modern security systems such as alarms and/or CCTV (3) regularly visited and re-assessed
for inspections to maintain the Park Mark award..
Can I book short notice?
Yes, the most important thing if you do this is to print off your Booking Confirmation email or
ensure you have it fully visible on a Smart Phone or device to take this with you to the Car Park.
Is there an extra discount for booking more than one vehicle at a time?
Discounts are applied to all vehicles but only one booking fee is charged when booking
in more than one vehicle at a time.
What do I do once I have booked?
Once a payment has been taken, the screen will tell you that your booking has been successful
and that you are to click on the link and print off your Booking Confirmation and present it
at the Car Park if required - this is a very important part of the booking process as it
helps us ensure you have everything you need for a smooth start to your trip.
Do I have to give my e-mail or telephone numbers?
Your e-mail address is required to send your Booking Confirmation, unless you have booked by
the telephone and request your Booking Confirmation by post. Your mobile telephone number is
required for all Meet and Greet bookings and a booking cannot be processed without it.
How secure is the website when making a payment?
All online payments are made through the Stripr secure payment system. Stripe
Payments are certified and approved by several leading financial institutions.
Their systems and security controls are based on current industry standards.
There are several layers of technology in place to ensure the confidentiality,
authentication and integrity of your information.
What does Gate price mean?
Gate price is the term used to mean paying on arrival or on-site,
these prices are from 10% to as much as 60% higher than the pre-booked price online.
How do I make a complaint?
We take all complaints seriously. Please send your complaints by e-mail email@example.com
or post to The Customer Service Team, Airport Parking Spot. You should receive a response from ourselves
within 7 working days confirming receipt of your complaint. Please note: That Airport Parking Spot is a Booking
Agent only and cannot be held responsible for any complaints in relation to damage or the service itself.
Clients are to contact the individual Car Parking companies directly in these cases before leaving the Car Park.
What is on-airport car parking?
The Car Park is situated within the Airport perimeter. On-Airport Car Parking is usually the closest
service to the Terminal, with the shortest transfer times.
What is off-airport car parking?
Off-Airport Car Parking are services that operate outside of the Airport perimeter and are generally
owned by private Car Parking companies. A shuttle bus is required to take you to and from the Airport Terminal.
I need to change the terminal on my booking.
This information is an important part of your booking especially if you have booked Meet and Greet and/or
a Terminal specific Car Parking option (i.e. the Terminal is in the title of the Car Parking you have purchased).
If you are amending these details up to 72 hours prior to your arrival date then please contact us as we can
amend the booking where possible in line with our Terms and Conditions and inform the Car Park.
If you need to amend the Terminal within the final 72 hours prior to your arrival date you will
\need to contact the Car Park/Meet and Greet provider directly, their contact Telephone number
can be found on your Booking Confirmation underneath Arrival Procedure.
What is Meet and Greet or Chauffeur Parking?.
This is one of the most convenient Car Parking services - with the Meet and Greet Chauffeur
Parking you can simply drive to the Airport Terminal where you will be met by a fully insured
Chauffeur who will then take your vehicle to a secure storage facility for the duration of your trip.
Your vehicle will be waiting at the Terminal on your return. Arrival and Departure procedures apply.
Why is a week calculated as 8 days and two weeks calculated as 15 days?
Our website takes the day you are departing and the day you are returning as whole days therefore
a two week trip would be 15 days inclusive. This is based on all Car Parks pricing structures.
Can I book by telephone?
Yes. Please contact our Customer Service Team on 020 7096 9116 during our office hours to make a booking.
Our offices hours are from 9:00 Am to 5:00 Pm Monday to Friday, otherwise stated on our website. Please have the following information to hand: Your flight dates,
times and numbers. Your Arrival and Departure Terminal. Your personal details including Address,
Telephone number and e-mail address. Full vehicle details (Registration, make, model and colour).
We will also need payment details to process the booking.
Can you confirm my booking by post?
Yes please contact our Customer Service Team on 020 7096 9116 who will arrange for this to be posted out for you.
How can I change my flight dates and/or times?
Please contact our Customer Service Team on 020 7096 9116 or email firstname.lastname@example.org
to request an amendment. If you are travelling within 72 hours and our offices are closed please contact the car park.
Their telephone number is on your booking confirmation.
I have not received my Booking Confirmation
All our Booking Confirmations are sent immediately upon completion of booking,
if you are unable to locate it in your inbox please check any Promotion/Junk/Spam folders
you have in case it has been filtered out there. If you still cannot locate your email then
log on to your online account and request a copy to be resent.
I've lost my booking confirmation?
You can log on to your online account and request a copy of your confirmation to be sent.
I cannot print my confirmation what do I do?
It is important to ensure that you have access to your Booking Confirmation.
If you cannot print off your Booking Confirmation please ensure it is fully visible on a
Smart Phone or device so all of the information, directions and procedures are available to you.
How long does it take to get to the airport from the car park?
Please check the "More Info" on the quote page or your Booking Confirmation if you have already booked